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Return / Exchange Policy

Returns / Exchanges

Products may be returned or exchanged within 30 days of the delivery date if the following conditions are met:

If the item falls outside of these guidelines, it is only eligible to be serviced under its warranty.

Non-Refundable Items

Certain items cannot be returned or refunded at all due to the nature of their design. These items are:


You may initiate a return or exchange by calling us at 1-860-GOT-WATTS or sending us an email at When reaching out, please include the following information:

If you would like to use our shipping rates, a shipping label will be sent to you via email. If our shipping rates are being used for a return, the cost of the shipping will be deducted from the amount refunded. If you wish to ship on your own, please send merchandise to Wired Watts, 1765 Grassland Parkway Ste A, Alpharetta, GA 30004. Once the product is received, please allow up to 5 business days for a refund. Shipping and handling are non-refundable. All returns are subject to a 15% restocking fee.


If you wish to make an exchange for a product that is out of stock, we will process the return as a refund and not an exchange. If there is a difference in price for the exchange in product, we will charge or credit the card used for the difference in price. The customer is responsible for all shipping costs. If you would like to use our shipping rates for exchanges, costs will be billed to the customer.

Residual Data

If the returned / exchanged item has any data or information stored on a memory or storage device, Wired Watts, LLC shall not be responsible for the transfer of such data or information to another product given to the customer as an exchange, or for the loss of any data or information, or to maintain the confidentiality of any data, or information still residing on the returned product.

Limited Warranty

Wired Watts values their customers and wants to create a positive experience for all when purchasing through us. The warranty listed below is our minimum level of assurance. We strive to help all our customers, ensuring they are satisfied.

Defective Merchandise / Warranty

The following products include a 1-year warranty from the date of delivery.

Manufacture Warranty

The following include a 90-day warranty for manufactures defects.

Final Sale / No Warranty

We do not offer a warranty for the following products:

Warranty Details

Wired Watts is not responsible for the following incidental costs associated with products covered under warranty, including but not limited to:

Obtaining Warranty Service


Changes to Orders

Price Match / Adjustments

We do not offer post-purchase "re-ring" price matching on product prices.

Items Damaged in Shipping

Damaged items or boxes must be reported immediately to the delivery driver and / or the shipper. Damage must be noted immediately to make a claim. If boxes are visibly damaged, we recommend opening the boxes in the presence of the delivery driver or possibly even refusing the shipment depending on the condition. Our boxes are well packed when they leave the fulfillment center. All items are tightly packed. Damage is the responsibility of the freight company but must be reported properly.

Changes to this Policy

You can review the most current version of the Return / Exchange Policy at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of the Return /Exchange Policy at any time and for any reason by posting updates and/or changes to our website. We will alert you about any changes by updating the "Updated" date of the Return / Exchange Policy, and you waive any right to receive specific notice of each such change. The updated version will be effective as soon as it is accessible. It is your responsibility to check this page periodically for changes. Your continued use of or access to this website following the posting of any changes to Return / Exchange Policy constitutes acceptance of those changes.

Originally Published 8/31/2018 4:39 AM EST
Updated 3/15/2024 12:48 PM EST
By Ken MacMaster